This battery became weak after two years (to the month). I had a local auto parts store check it and it tested defective, so I had no choice but to purchase another battery to keep going. I also asked the store to charge and test the Odyssey and let me know what they found. They determined it would not charge past 83% and was defective.I called Amazon. It's hazardous material and can't be returned to them. They gave me the phone number to call at Odyssey. I called Odyssey and they explained that since I didn't purchase the battery through a dealer that no dealer was under obligation to replace it. They said I had to go through the manufacturer (EnerSys) to get it replaced.
I called EnerSys and was directed to their customer service dept. I had to leave a message. I called again the next day and finally contacted the one and only person who could help. They explained that since I didn't purchase the battery through a dealer they would have to find one that would work with me and get back with me. No one called me back so I called again and they let me know they had a local dealer that would look at the failed battery, test it, and see what could be done. I then contacted that local dealer, delivered the Odyssey battery and they tested it for a day or so. Then the local dealer called me and let me know that they had determined that the battery was indeed defective and they would order a replacement. The replacement arrived in a couple of days, and I picked it up.
I thought listing all these steps might be helpul for those considering ordering this product. I still have faith in the battery. Everyone I speak to about this product says it is the best. I'm hoping I just got a bad one...
No comments:
Post a Comment